Privacy Policy

Audio House (SOS Productions, LLC, “we,” “us”) runs private recording studios and the Audio House app. This policy explains what we collect, how we use it, and your choices. We do not sell your personal information for money.

Who we are

SOS Productions, LLC, doing business as Audio House. 12269 S 815 W, Draper, UT 84020. Questions or requests: privacy@audiohouse.fm.

What we collect

Account: first and last name, username, email, phone number, password (stored encrypted), and a profile photo if you add one.
Age: we collect your birthdate and use it to confirm you’re old enough to use Audio House. We don’t collect gender.
Your recordings and uploads: audio you record, and files (like beats) you add to your Audio Library.
Bookings and usage: sessions you book, credits, and how you use the service.
Notifications: if you turn them on, a device token so we can send app notifications.
People you share a session with: if you invite someone onto a session you booked, we store the email address or mobile number you enter so we can add them to it. If they already have an account we link it; if not, the invite waits until they create one. Only share someone’s contact details if they’re happy for you to.
Messages: support messages and tickets, and comments you leave for collaborators.
Reviews you leave about us: after a session we may invite you to review that studio. If you open the review link we record that you did, so we don’t ask you again. We also read the public reviews on our own Google Business Profile listings, and where a review appears to be yours we may match it to your account for the same reason — so you’re asked once, not twice. We never publish the connection between your account and your review, we don’t use it for advertising, and we don’t change how we treat you based on what you wrote.
Payments: when you buy time, credits, gift cards, or beats, our payment processors (Stripe, PayPal/Venmo) handle your card details. We receive confirmation and basic order info. We do not store full card numbers.
Location (only when you turn on a feature that needs it): some optional features use your device location, such as finding the nearest studio or tapping your phone to unlock the door. We only collect location while you use those features, and they aren’t required.
Security footage: for safety, our studios have cameras that record activity in and around the studio (see our Rental Terms).
Studio sound checks: while a microphone is armed in one of our studios, the recording app measures the background sound between your words, such as rumble, electrical hum, or a microphone that isn’t working, so it can let you know and so we can fix the room. When it finds a problem it may keep a short recording of the room (about 10 seconds, with speech filtered out) together with those measurements, linked to your session. We use this only to find and fix problems with our studios and equipment, never to review what you record.
Website and device data: your IP address, browser and device type, the pages you view, and the advertising identifiers described in Cookies, Analytics & Advertising below.

How we use it

To create and run your account; book and manage sessions; unlock studio doors; store and let you share your recordings; answer your questions; send you service messages; invite you once to review a studio you’ve recorded at, and keep track of that so we don’t ask again; send marketing only if you opted in, using your booking activity with us (such as which studios you book and when you last recorded) to choose what to send and when; keep the studios and people safe; check the sound in our studios (such as background noise or hum) so we can warn you and fix our equipment; prevent fraud and abuse; and meet legal obligations.

AI

Our customer-support assistant uses Anthropic’s Claude through Anthropic’s API to read and respond to your support messages. We also review and analyze support conversations, including with Claude, to improve the assistant’s accuracy and quality. We may also use Claude to review our studios’ noise measurements and the short diagnostic room recordings described above, to find equipment problems. Anthropic does not use this data to train its models. Claude never processes the recordings you make.

We share data only as needed to run Audio House, with providers bound to protect it: Supabase (account database), Wasabi (recording storage), Vercel (hosting), Stripe and PayPal/Venmo (payments), Quo (text and calls), Postmark and Google Workspace (email), Kisi (door access), OneSignal (notifications), Ubiquiti/UniFi and Wyze (security cameras), Railway and Anthropic (support assistant), and Google, Meta, Snapchat, and TikTok (analytics and advertising). We also share information when required by law, or with law enforcement or our studio Hosts only on a formal request. We do not sell your personal information for money.

Cookies, Analytics & Advertising

Our website and app use cookies and similar technologies for three things: essential site function; analytics (Google Analytics, PostHog, Vercel Analytics) to understand usage; and advertising (Meta, Google Ads, Snapchat, TikTok) to measure and show relevant ads.

Outside the EU and UK, analytics and advertising are on by default. You can turn them off at any time using the “Your Privacy Choices” control in the app or the “Do Not Sell or Share My Information” link in our website footer, and we automatically honor the Global Privacy Control signal if your browser sends one. In the EU and UK, nothing non-essential loads until you accept it.

To measure whether an ad actually led to a booking, we also send our advertising partners a limited record of completed actions directly from our servers, not only from your browser. That record contains a scrambled (hashed) version of your email address and phone number, the advertising identifiers above, and your IP address and browser type. The scrambled values cannot be turned back into your email or phone by us or by our partners — they exist only to match the action to an ad you saw. Under California law this counts as “sharing” for targeted advertising; opting out through the controls above stops it, including the record sent from our servers.

We do not use advertising cookies to target people we know are minors, and we set our ad audiences to adults where the platform allows. See our Cookie Notice for details.

Your choices and rights

You can access, correct, download, or delete your information, and opt out of marketing, by emailing privacy@audiohouse.fm. If you opt in, marketing may reach you by email or text message; you can opt out of marketing texts anytime by replying STOP, opt out of marketing emails via the unsubscribe link in any message, or contact us at privacy@audiohouse.fm. We’ll respond within 30 days. California residents may know, delete, and correct their information, and opt out of “sharing” for targeted advertising. For users under 16, we treat ad-sharing as off unless you opt in.

Studios at partner schools and organizations

Some studios are hosted at a school or organization (“Host”). If you join one as a member — usually a student — that connection is visible to that Host’s staff, and it changes what they can see:

Staff at your Host can see the projects and recordings on your member account, along with your name and the sessions you book at their studios. This is so a teacher can find and help with class work.
They cannot see anything on a different account. If you want private work that your school cannot see, keep a separate personal account for it and record under that.
If your membership ends because the school year finishes, your account, projects and recordings are unchanged and your Host can still see them — you simply stop getting member rates.
If you are removed from an organization, or you leave it yourself, your Host immediately stops seeing your projects. Your account and everything in it stays yours. We keep only an anonymous count of hours booked for the Host’s own reporting, which cannot be traced back to you.

You can see and leave your membership at any time in Settings. Joining is always either your own action or an invitation from that organization’s staff.

Children and teens

Audio House is for ages 13 and up. We collect a birthdate at signup to enforce this and do not knowingly allow anyone under 13 to create an account; if we learn of a under-13 account, we delete it. If you’re under 18, a parent or guardian must agree to our Terms for you. Students who use Audio House through a partner school do so on their own accounts; we handle their data under this policy. Where that account is a member of the school, staff there can see the work on it — see “Studios at partner schools and organizations” above.

How long we keep it

We keep a record of marketing messages we send you (date, channel, and content) so we can honor your preferences and limit how often we contact you. You can delete your account anytime in Settings. When you do, we delete your information and recordings right away, and keep past receipts for tax records with your details removed. We also keep a scrambled code made from your phone and email to prevent abuse. It can’t be reversed or used to contact you. Copies may remain in routine backups for up to 90 days, then they’re gone. Security footage is kept up to 30 days. Diagnostic room recordings from studio sound checks are deleted after 30 days; the noise measurements themselves are kept so we can track each studio’s equipment over time.

Where your data is stored

In the United States.

Security

We use reasonable safeguards to protect your information, but no system is perfectly secure. Keep your password private.

Changes and contact

We’ll post updates here. Questions: privacy@audiohouse.fm.